Minimum stay: 2 nights. Longer stays may be negotiated but are subject to the night rate.

(1) Accommodation is by advance confirmed reservation. The first night rate, excluding extras, is required as deposit. If multiple Guest Studios are booked in a single reservation, then each Guest Studios’ first night rate will be charged. The full booking balance is due on the day of arrival.

(2) We do not accept any payments in cash (in whatever denomination). All payments are “Cashless” – by direct Bank transfer, M-PESA or Payments Online on this secure website via major credit cards.

(3) Change of Reservation dates is possible depending on availability.

(4) The deposit will be refunded according to the cancellation conditions.

(5) The booking can be cancelled up to 2 days before arrival and any deposit/prepayment refunded.

(6) In the event of cancellation the day before, or on the day of expected arrival, or of no show, or of booking reduction (early departure), the full cost of the booking is charged.

(7) If guest wishes to extend his/her stay, notice has to be given three (3) days in advance (in writing). Consideration will be given for prolonging stay provided there is availability.

Check-in: After 12:00 hours and until 22:00 hours.
Guests shall make prior arrangement if they expect to arrive earlier than 12:00 (noon) or later than 22:00 hours.

Checkout: Before 11:00 hours. A surcharge may be imposed for early check-in and late check-out.

It is lawful requirement in Kenya that “The licensee shall keep a register of particulars of every guest” [Tourism Act, 2011. Tourism Regulatory Authority Regulations, 2014. Section 27: Register and Book to be kept by licensee].

Accordingly, all guests shall present their Kenya ID or national passport at check-in as well as other relevant information required for the register. Guests must be 18 years or older with Kenya ID or national passport to reserve or check in at Lake View Studios.

Guests without proper ID documents shall not be checked in at Lake View Studios. Visitors of guests shall present their Kenya ID or national passport.

Lake View Studios source is Nairobi City Water. We maintain a number of storage tanks to stabilize supply. 

Our installed water storage capacity is more than adequate for all our property’s needs for at least a week in the event of temporary City water supply interruption. 

Lake View Studios laundry policy is based on conserving water. Hence, we actively promote water conservation on our property. 

We have placed stickers in appropriate places with the message “Water is Life” – to remind and urge our guests to conserve water. We capture and conserve rain water for watering our gardens.

We encourage our guests to accept bedsheet changes every third night, and to re-use their bath and hand towels at least twice before laundering. Successful implementation of this policy of course requires a cooperative effort from both the guests and our staff. In the majority of cases guests are cooperative.

Guests who wish to use our Laundry Service can complete the Laundry Request Form found in the Guest Information folder.

Kenya has strict anti-smoking laws. Tobacco Control Act (2007) states that “no person shall smoke in restaurants, hotels, bars or other eating place; except in designated smoking areas”.

All Lake View Studios are smoke-free. Smoking is absolutely forbidden inside the Studios. Smoking is allowed only in the designated outdoor areas. Any guest contravening the smoking law and Lake View Studios smoking policy makes himself/herself liable to lawful action under the Tobacco Control Act. Also, he/she may be asked to leave Lake View Studios without refund, and surcharged a cleaning fee equivalent to two nights stay.

Free Internet connection via fibre optic is available at Lake View Studios as an amenity to enhance guest experience. The connection is over Wi-Fi and is ordinarily very fast.

Guests are expected to adhere to our Acceptable Internet Use Policies, which include respecting our fair use policy and Terms of Use, and not using the Lake View Studios network for any unlawful purposes, as defined by Kenya laws.

Our fair use policy and Terms of Use entail apportioning the available bandwidth via Guest Credentials and limiting access to one device at a time per registered guest so as to ensure that inordinate use of the available bandwidth by any one guest does not inconvenience other guests.

On guest seeing our Wi-Fi network on their device, and on attempting to connect to it, they will be prompted to enter the Lake View Studios “Network Security Key” and thereafter their “Internet Ticket Code” (automatically generated for them by the staff on request).

The Guest Credentials are part of our “Two-step Authentication” – also known as “Two-Factor Authentication” (TFA) or “Multi-Factor Authentication” (MFA) – which requires users to provide two different authentication factors to be able to log in to our network. On entering the relevant credentials, connection to our Wi-Fi network is speedy and seamless. Nevertheless, some guests would prefer supposedly ‘faster’, unrestricted access – like the unsecured free Internet available at airports – never mind the security risks that this might pose to our network and to other users on our network… However, our duty of care and prevailing Kenya laws require that we exercise and be seen to exercise due diligence in keeping our Wi-Fi network as secure as possible.

NOTES:
(1) By using the Lake View Studios network to connect to the Internet guest agrees to our fair use policy and Terms of Use.

(2) Lake View Studios does not offer printing services on site; neither do we allow the use of our business computers by guests to process their documents, access their mail, etc. Exceptionally, we may print an important document for a guest – that is a document no longer than three (3) standard pages, such as an e-AirTicket – for a nominal fee.

To maintain serene surroundings and especially a quiet and sleep-conducive environment, Lake View Studios have zero tolerance noise policy.

As a noise abatement measure, and in compliance with Lakeview Estate Residents’ Association (LERA) requirements, Lake View Studios standby generators will not be operated after 23h00 during periods of Kenya Power outage.

Lake View Studios will issue a warning to offending guest(s) if there is a noise complaint. If there is a second complaint, the offending guest(s) will be asked to leave Lake View Studios with no refund.

There is zero tolerance policy to drunkenness. And no illegal substances are permitted at Lake View Studios. A violation will result in immediate expulsion from Lake View Studios and the involvement of law enforcement.

Types of lost and found incidents include: (1) Mislaid property – the owner has unintentionally left the items behind. (2) Lost property – the owner has unintentionally left the items behind, then forgotten them. (3) Abandoned property – the items were intentionally left behind by the owner.

Lake View Studios will maintain a record for lost and found items and of the efforts by staff to contact and return the items to the owners.

Valuable items, such as luggage, will be kept only for 24 hours, and disposed of thereafter for safety and security reasons. Lake View Studios will not be held responsible for any missing or damaged items inside the luggage. Non-valuable items will be kept for 1-2 days. Non-valuable items include items in paper or plastic bags. Perishable items will be disposed of immediately after guest has checked out. Perishable items include food and food items.

Guests shall be held liable for any loss of or damage to property of Lake View Studios incurred by them. The establishment reserves the right to charge guest’s account commensurate to the cost of such loss or damage.

New ICRC Nairobi Campus, 2 minutes (walking).
Westlands Shopping Centre, 15 minutes.
Village Market Shopping Centre, 15 minutes.
United Nations Office at Nairobi, Gigiri, 20 minutes.
Karura Forest, 30 minutes.
National Museums of Kenya, Kipande Rd., 30 minutes.
Kenya National Theatre, Harry Thuku Rd., 30 minutes.
Downtown Nairobi, 30 minutes.
Kenyatta International Conference Centre, 30 minutes.
Nairobi National Park, Main Gate, 60 minutes.

(1) Pets are not allowed. Only registered guide dogs may be permitted by prior arrangement. 

(2) Guests may not bring their own pillows, bed sheets, duvets or other items of bedding. 

(3) Guests are not allowed to bring their own electrical appliances and/or equipment for heating and/or cooking purposes. 

(4) Parties, events or social gatherings are not allowed on the premises. 

(5) Any person visiting a staying guest must register with their Kenya ID or national passport. 

(6) Any person sleeping over must register with their Kenya ID or national passport and the lead guest will be charged for the night(s) (at the appropriate tariff, e.g., as Double).

Lake View Studios exercise all reasonable care in providing its staff and its guests a safe and secure environment.

Nevertheless, guests are expected to observe, abide by, conform to and be bound by all applicable Kenyan laws, rules and regulations in force from time to time.

Although Lake View Studios is a safe and secure environment, guests are advised to take care of their personal belongings as Lake View Studios do not assume responsibility for personal property lost or damaged that has not been handed over to the Front Desk for safe keeping.